Frequently Asked Questions (FAQs)

What is Superking Technology?

Superking Technology is an e-commerce platform that deals in all kinds of Musical instruments ,solar inverters, solar panels, solar camera, CCTV, tubular solar battery, lithium batteries and content creating accessories and general electronics and electricals 

How can I contact customer support?

 You can reach our customer support team via email at complains@superkingtech.com or by phone at+234 806 892 3965

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways.

 Can I cancel or modify my order after placing it?

Orders can be canceled or modified within 24 hours of placing them. Please contact our customer support team as soon as possible for assistance.

 

What are your shipping options?

We offer various shipping options, including standard and express shipping. During checkout, you can select the option that best suits your needs

Do you offer international shipping?

Yes, Superking Technology ships worldwide! Shipping fees and delivery times will vary depending on your location.

How long will it take for my order to arrive?

Standard shipping usually takes 1o days , while express shipping arrives within 5 days . You’ll receive an estimated delivery date when you place your order.

What is your return policy?

We accept returns within 30 days of purchase, provided the item is in its original condition. Visit our Return Policy page for more details on eligible items and the return process.

 

How can I request a refund?

 If you are eligible for a refund, please contact our customer service team. Once your return is processed, the refund will be issued to your original payment method within 5 days

What should I do if I receive a damaged item?

If you receive a damaged or defective item, please reach out to us within 2 day of delivery, and we will arrange a replacement 

Are all products covered by warranty?

Yes, many of our products come with manufacturer warranties. Please check individual product pages for warranty details or contact our support team for assistance.

 

How often do you restock sold-out items?

Restock frequency depends on product availability. You can sign up for notifications on the product page to be alerted when it’s back in stock.

Can I pre-order new releases?

Yes, we often offer pre-orders for new and upcoming products. Check our “New Arrivals” section for details on items available for pre-order

How do I apply a discount code to my order?

 Enter your discount code at checkout in the designated field. The discount will automatically be applied to your order total.

Do you offer bulk discounts for large orders?

Yes, we offer bulk discounts for select products. Please contact our sales team for more information on bulk pricing and availability.

 

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